The Aberdeen Donside MSP has written to the company after numerous complaints from constituents and commuters in the North East of Scotland.
The station is currently listed as unstaffed but with the pre-purchase collection and ticket machine function. However, for several weeks these facilities have not been working, causing inconvenience to travellers who have been forced to buy tickets on-board and attempt to pick-up prepaid tickets elsewhere.
“The Dyce station is heavily used by commuters and families who will be under the impression that they can prepay and collect for tickets, only to be confronted with a broken machine upon their arrival. Passenger numbers have grown massively over the past decade and now more than 824,000 using the station in 2014-15. It is ridiculous that potentially thousands of people have already been inconvenienced by this, and ScotRail should recognised that and act accordingly.”
See Mark's letter to ScotRail below: