Unsurprisingly, the drive towards digital banking across the financial industry has caused a decline in footfall at branch level.
TSB stressed their intention to best support the Dyce and Bucksburn communities, and advised that they intend to keep their reduced hours strategy under review, whereby increased demand will lead to increased operating hours.
TSB acknowledge that on paper the reduction in operating hours appears disproportionate to the drop in volume of branch transactions, but demonstrated statistics that point to Dyce and Bucksburn being lesser used locations.
Essentially, the future of these branches are in the communities hands. I have encouraged TSB to speak to their customers to find out what they want to see, and they have taken this, and the views and concerns of constituents which have been expressed to me, away with them to consider.
The Evening Express ran an article on this 11/05/2019